Customer care
We want every order to arrive as expected. Eligibility depends on product condition, category and the reason for return.
Contact us promptly if an item is incorrect, damaged in transit or defective on arrival. Products should remain unused with original packaging, accessories and invoice.
Opened hygiene-sensitive personal products, physically damaged items and products missing packaging or accessories may not be eligible.
After inspection, an eligible case may be resolved through replacement, store credit or refund according to the original payment method and applicable terms.
Our Karachi support team is happy to help with products, delivery or after-sales support.
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